Return & Refund Policy
This Return & Refund Policy explains how returns and refunds are handled at Toteva. Our aim is to maintain a transparent and fair process for all customers while ensuring product quality and clear service terms.
1. Return Window
Customers can request a return within 30 days of receiving their order. After 30 days, return requests may not be accepted.
2. Return Eligibility
Items must be unused, in original condition, and in original packaging to be eligible for return. Products damaged due to misuse or not in original condition may not be accepted.
3. Non-Returnable Items
Some items may not be eligible for return due to product type or hygiene reasons. Customers will be informed at the time of purchase if an item is non-returnable.
4. Return Request Process
Customers must contact our support team before sending any item back. A return request must be approved before returning the product. Unauthorized returns may not be accepted.
5. Refund Eligibility
Refunds are only issued after the returned item is received and inspected. If the product meets return conditions, the refund will be approved.
6. Refund Processing Time
Approved refunds are processed within 10 business days. Processing time may vary depending on the payment provider and bank.
7. Refund Method
Refunds are issued to the original payment method used at checkout only.
8. Shipping Policy (Free Shipping)
Toteva offers free shipping on all orders unless stated otherwise at checkout. Customers are not charged any shipping fee for standard delivery.
9. Return Shipping Responsibility
Return shipping costs are the responsibility of the customer. If a return is requested, the customer must arrange and pay for the return shipment unless otherwise stated by support.
10. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with order details and clear images. We will review the issue and provide a solution accordingly.
11. Order Cancellation
Orders can only be cancelled before they are processed or shipped. Once shipped, cancellation is not possible.
12. Exchange Policy
We do not offer exchanges. If a customer wants a different item, they must place a new order after completing the return and refund process (if eligible).
13. Late or Missing Refunds
If you have not received your refund, first check your bank account. If the issue continues, contact your bank or payment provider.
14. Return Address
Return instructions and address will be provided after your return request is approved.
15. Customer Responsibility
Customers are responsible for proper packaging during return shipping. We are not responsible for damage caused in transit during return.
16. Processing Conditions
All returned items are inspected before refund approval. Refunds are only issued if policy conditions are met.
17. Fraud Prevention
We reserve the right to reject any return or refund request if fraudulent or suspicious activity is detected.
18. Contact Information
Business Name: Toteva
Business Email: support@toteva.store
Business Number: +1 (919) 555-8247
Business Address: 1818 Flamingo Dr, League City, Texas 77573, United States