Shipping Policy
At Toteva, we focus on providing a clear and reliable shipping experience so customers know exactly how their order will be processed, shipped, and delivered. This Shipping Policy explains each step of the delivery process in simple terms.
Order Processing Time
After you place an order, it goes through a short verification and preparation stage. This usually takes 1 to 3 business days. During this time, we confirm the order details, prepare the product, and pack it securely for shipment. Orders are not processed on weekends or public holidays, which may cause slight delays.
Handling Time
Handling time refers to the time required to prepare your order before it is shipped. At Toteva, handling time is also 1 to 3 business days. This includes quality checking, packaging, and handing the order over to the shipping carrier.
Transit Time
Once the order has been shipped, it enters the transit stage. This is the time when your package is on the way to your address. The estimated transit time is 6 to 7 business days, depending on the shipping carrier and destination.
Estimated Delivery Time
The total estimated delivery time is usually between 7 to 10 business days. This includes processing, handling, and transit time combined. Delivery times may vary slightly due to location, weather conditions, or courier delays.
Order Cut-Off Time
Our daily order cut-off time is 5:00 PM (GMT -08:00) Los Angeles Time (PST/PDT). Orders placed before this time are processed on the same business day, while orders placed after the cut-off time are processed on the next business day.
Shipping Charges
We currently offer Free Shipping on all orders. Customers do not need to pay any additional shipping fees unless otherwise stated during checkout.
Tracking Your Order
Once your order is shipped, tracking details are provided (if available). Customers can use the tracking number to check the live status of their shipment.
Delays or Issues
Sometimes delays can happen due to courier issues, weather conditions, or high order volume. If you face any issue with your delivery, you can contact our support team for assistance.
Contact Information
Business Name: Toteva
Business Email: support@toteva.store
Business Number: +1 (919) 555-8247
Business Address: 1818 Flamingo Dr, League City, Texas 77573, United States